A Tour of Ace Parking’s New Comic-Con Parking Sales System

During our conversation with Ace Parking Chief Information Officer Jon Gjerset, we were able to get the first public demonstration of the company’s new parking sales system built for Comic-Con. Users won’t be able to kick the tires on it until closer to the announced May 20 sale date, but we are able to share with our readers an early peek at the screens and functionality of the new system.

Ace Parking will announce the link to the new system a few days before the May 20 sale date. The link will take users to the event page below:

Ace Parking's new Comic-Con Parking Sales page.

Ace Parking’s new Comic-Con Parking Sales page.

Clicking on “Reserve Parking” brings the user to the the reservation page. The map shows where the lots are located, and the lot options with prices are listed on the left.

5

The reservation screen with parking lot options and map.

Clicking on a pin on the map will highight the row for that lot on the left, if users prefer to select a lot by location rather than name. By clicking on any of the lot names on the left-hand side, users will be shown detail for that location.

Detailed view of each lot is available in Ace Parking's new sale system.

On the reservation screen, users need to add parking permits to their cart by selecting the lot for that day. Once selected, the item becomes highlighted in green. If specific days are unavailable, those days will appear as black on the screen.

The reservation selection screen with legend.

The reservation selection screen with legend.

Once parking passes are added to the cart, the countdown begins: Users have five minutes to checkout before the passes are removed from the cart.

Users have five minutes to checkout after adding passes to the cart.

Users have five minutes to checkout after adding passes to the cart.

Make a mistake? Users can make changes to the cart once the checkout process has begun – reservations can be changed, or deleted from the cart entirely.

Users can make changes to the cart during the checkout process.

Users can make changes to the cart during the checkout process.

Once they’re happy with the selections, users will need to create an account to continue the process. Note that once an account is created, users will simply need to log into that account — address and payment information are stored for future use.

An account is required, but benefits are stored payment info and purchase history.

An account is required, but benefits are stored payment info and purchase history.

Once the account is created and payment is submitted, the checkout process is complete.

Checkout complete - passes purchased!

Checkout complete – passes purchased!

Once passes are purchased, they can still be changed. Users can change the date of a parking pass as long as the price is the same and pending remaining availability. Users can also request a refund for a parking pass if they need to.

Need to cancel a parking pass? No problem!

Need to get a refund for a parking pass? No problem!

Dates on passes can be changed after checkout, pending lot availability.

Dates on passes can be changed after checkout, pending lot availability.

 

Parking pass refund confirmation.

Parking pass refund confirmation.

And remember the new functionality where attendees will no longer need to enter their vehicle information? That’s because when a user now creates an account, a unique barcode is assigned to that account. Each user will have a unique barcode assigned to them. That barcode then will remain the same for each day of parking and every day of parking that they purchase in the future.

The parking voucher does not need to be printed at lots with attendants - it can be scanned on an iPhone.

The parking voucher does not need to be printed for lots with attendants – it can be scanned on an iPhone.

Yes, barcodes can be scanned from iPhones at lots with attendants on duty at the entrance. For other lots, vouchers need to be printed and clearly visible through the windshield, so lot checkers walking the lots can scan.

Also, the new system employs responsive design, meaning it will work on smartphones and tablets as well.

What do you think of the Ace Parking’s new system? Leave a comment below and let them know.

About Jeremy Rutz

Jeremy is the Editor-in-chief of The San Diego Comic-Con Unofficial Blog and Host/Producer of the SDConCast podcast.
  • Pingback: Ace Parking CIO John Gjerset Discusses System Improvements for Comic-Con 2014 | San Diego Comic-Con Unofficial Blog

  • Nascarnbroncosfans

    I have to thanks Jon and Jose – some people needed refunds in the past due to car accidents/car being in the shop and were not able to get them. People using rental cars helps with the new no vehicle info helps with those issues.

  • joann_uhhuh

    If all dates are purchased for the convention center, can a vehicle be parked overnight?

  • Ihaveathought

    Can an account be created in advance? This would reduce this stress while the countdown clock is running. Sadly, i envision a scenario where a car gets broken into and the pass stolen from the dashboard. The thief could then sell the pass and it’s remaing days for use by a third party. I hope security is tight in these lots, but by definition they don’t have someone manning the entrance.

  • Ace Lord

    think the new registration design is good,but prices on san diego comic con permits are kinda expensive use to be $10.00 each hopefully next year they should lower the cost

  • disqus_IvYNCdfb8o

    Q: Can cars be parked overnight? Or just during the hours of the event?

    A: Overnight parking is not permitted. The lots close at midnight and
    reopen at 6am (Convention Center opens at 5am). They close so they can
    be prepared for the next day. Most lots are pre-sold to full capacity
    each day, so any cars on the lot after 2am, will be towed at the owners
    expense.

  • Pingback: SDConCast – 05-09-2014 – DeHaaned | San Diego Comic-Con Unofficial Blog

  • Katprint

    I’m OK with the higher prices. I hope this will help to encourage people to take the convention shuttles or public transit instead of driving, to reduce the massive downtown traffic jam and the excessive demand for available parking. Some people may NEED to drive (handicapped, exhibitors, etc.) but driving just because parking is cheaper than paying trolley fares isn’t a good reason IMO.

  • Katprint

    It seems like cars with consecutive day passes for the same lot ought to be able to park there overnight since they would be parking there the next day anyway. I realize they *can’t* under the current Ace Parking policy, but I think that Ace Parking ought to change their current policy.

  • Pingback: New Comic-Con Parking System is Live for Account Creation | San Diego Comic-Con Unofficial Blog

  • Joey Inigo

    The FAQs say you can only purchase one permit per day but the example above shows multiple permits being purchased at once.

  • Pingback: San Diego Comic-Con 2014 Parking Sale | Gender Biased Reviews

  • Nascarnbroncosfans

    If you are referring to UNDERGROUND parking security personnel itself, there is many employees and security roaming around. 8 years going – never had any issues myself