If you were lucky enough to get your hands on the 2011 SDCC-exclusive Ghostbusters Stay Puft Marshmallow Man Figure, you might want to recount your blessings. They just might have yellowed over time.
Kidding aside, it appears some figures have started to yellow in the months following last year’s SDCC, which MattyCollector.com says is “due to an unforeseen chemical reaction between the paint and material used in its construction”.
Because the run was limited, they won’t be able to offer an exchange program, but they are offering full refunds of the product including shipping costs for those who purchased online or at SDCC, as well as arranging pickup and covering return costs. Good on them!
The full refund process has been posted on the MattyCollector.com website and quoted below:
If you would like a refund, here’s what to do:
If You Purchased at MattyCollector.com for Pickup at SDCC
For orders that were placed during the voucher pre-sale and picked up at the MattyCollector.com booth at SDCC, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will look up your original order and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a credit for the original purchase price will be issued on the card you used to place the order. No refunds will be issued without the defective product being returned to us.If You Purchased at the MattyCollector.com SDCC Booth
For those customers who purchased the figure directly at the MattyCollector.com booth at SDCC, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will create a ticket and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a check for the original purchase price will be issued and mailed to you at the address you provided to the agent. No refunds will be issued without the defective product being returned to us.If You Purchased at MattyCollector.com During Our Post-SDCC Sale
For orders that were placed during the post-SDCC sale at MattyCollector.com and shipped directly to you, please call 1-877-GO-MATTYor email MattyCollector.CS@digitalriver.com. Our agent will look up your original order and arrange for the product to be picked up at our expense and returned to our warehouse. When the product is received at our warehouse, a credit for the original purchase price and shipping will be issued on the original card you used to place the order. No refunds will be issued without the defective product being returned to us.Finally, we know how much you like the giant diorama package that came with the figure and we’re happy to leave it with you as a “thank you” for your business. If you choose to return your Stay Puft figure, you won’t need to return the diorama package to receive the refund.
How many of you were affected by the “yellowing” issue? Let us know in the comments.
