Comic-Con International updated its website today with a statement regarding the issues many have experienced during Saturday’s online badge registration.

The statement, which appears on the “Purchase Badges” page of the official Comic-Con website, states “there was clearly an issue with some customers experiencing a frozen screen” and that they are working with EPIC Registration to investigate the issue “and hope to have an answer as to what occurred”.

The entire statement from the Purchase Badges page is as follows:

Comic-Con badge sales opened this past Saturday and while the allotted badges were processed there was clearly an issue with some customers experiencing a frozen screen. We, along with Epic registration, are in the process of investigating this and hope to have an answer as to what occurred. Please know that we take this issue very seriously and offer our sincere apology for those who found themselves in this predicament.

Thank you for your understanding in what we know was a very difficult experience for many.

As documented in our recap of Saturday’s online badge registration, we received several reports of frozen screens in the waiting room, which ultimately left some without a badge at the end of the day.  Stay tuned to our blog for further developments as they are made available.

Were you affected by the screen-freezing issue on Saturday? Let us know in the comments.